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At Evoura, each piece of jewelry is handcrafted and personalised with care. Please read the following policy carefully before placing your order.

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Custom & Engraved Items

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• Due to the personalised nature of our jewelry, custom and engraved items are non-refundable and non-exchangeable unless faulty.

• It is the customer’s responsibility to check all spelling, dates, and details before submitting an order.
   

Damaged or Faulty Items

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• If your item arrives damaged or defective, please contact us within 7 days of receipt with:

  • Photos of the damage/defect

  • Your order number

• We will arrange a replacement or refund once the issue is verified.
   

Non-Custom Items (if applicable)

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• Non-personalised items may be returned within 14 days of delivery, provided they are:

  • Unworn

  • Unused

  • In original packaging

• Return shipping is the responsibility of the customer.
   

Refund Processing

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• Approved refunds for non-custom items or verified faulty items will be processed within 7–10 business days of receiving the returned item.

• Refunds will be issued to the original payment method.
   

Return Address

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• Returns must be sent to:
  📍 Confirmed at time of refund.

• We recommend using a tracked shipping service, as Evoura is not responsible for items lost in transit.
   

Contact Us

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If you have questions about our Refunds & Returns Policy, please email:
📧 evoura.au@gmail.com