Last updated: 23/08/2025

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​At Evoura, each piece of jewelry is made with care and intention. Because our designs are personalised keepsakes, please allow time for creation as well as delivery.

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Processing Times

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• All items are custom-made to order.

• Please allow 7–10 business days for your jewelry to be created before dispatch.

• You will receive a confirmation email once your order has been shipped.
   

Shipping Within Australia

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• At this time, Evoura ships within Australia only.

• We use Australia Post for reliable and trackable delivery.

• Standard delivery times are typically 3–8 business days after dispatch, depending on your location.

• Delivery times may vary due to public holidays, regional locations, or postal delays outside our control.
   

Shipping Rates

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• Shipping costs are calculated at checkout and depend on the delivery option chosen.

• We currently offer:

  • Standard Shipping: $9.99 

  • Express Shipping: $14.99
     

Order Tracking

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• All orders include tracking details, which will be emailed once your parcel has been dispatched.

• If you do not receive tracking information within the expected timeframe, please contact us at [Insert email].
   

Delays & Liability

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• Once an item has been dispatched, Evoura is not responsible for delays caused by Australia Post or other circumstances outside our control.

• We are not liable for lost, stolen, or damaged parcels once they are in the care of Australia Post. If this occurs, please contact Australia Post directly with your tracking number.
   

Shipping Address

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• Please ensure your shipping details are correct at checkout. Evoura is not responsible for parcels delayed, lost, or returned due to incorrect or incomplete addresses.

• If your parcel is returned to us, you may be responsible for additional postage costs to resend it.
   

Contact Us

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For any questions about shipping, please reach out at:
📧 evoura.au@gmail.com